Here are concise answers about orders, delivery, and after-sales support.
Which products does the store carry?
Customers can compare mooncat nail polish, varied finishes, curated sets, manicure tools, and coordinating accessories through the current product pages.
What are the delivery timeframes?
Following successful payment authorization, order handling is normally 1–2 business days. Dispatch is followed by an estimated 4–6 business days in transit, excluding weekends and relevant holidays.
May I return an item that is not defective?
Yes. A new, unused item in its original state may qualify when preference changes or the wrong choice was made. New items with faults are covered too. Contact us within 30 calendar days after delivery and follow the Refund Policy.
Are exchanges offered?
They are accepted after review when suitable inventory is available. Evidence such as pictures or video helps with faulty or incorrect goods.
Is return postage or a restocking charge payable?
No restocking charge applies. The package contains a free prepaid label for the mailed return; obtain approval before using it and follow the return destination we confirm.
How quickly do refunds begin?
Within 10 calendar days of approval, we process and initiate the amount to the original payment method. The customer’s financial provider may post it later.
Where are payment choices and tracking shown?
Payment choices appear during checkout. Tracking information is issued after dispatch when the carrier provides it.
Where can I review data choices?
Cookie use and personal-data requests are outlined in our Privacy Policy.
How do I reach the store?
Open Contact Us for assistance with merchandise, orders, delivery, payment, privacy, or a return.